退款政策

AUCTaS accepts returns of unused and undamaged products within 30 days of shipment.

Food and consumables such as tea and cosmetics are not eligible for return.

In order to receive a full refund, all products must be returned in new, undamaged condition in original protective packaging.

International shipping is free for orders over $300 USD, but in the event of a return, the customer is responsible for the shipping costs incurred to deliver the product and to return it. Shipping charges are not refundable.

All shipping charges will be deducted from the refund.

If you do return items, we'll apply the refund to the tender they were purchased with.
If a product is damaged during shipping, please contact us via Contact form within 7 days upon arrival and send a detailed photo of the damage with the order number. 

Please be aware that in all cases you are responsible for paying customs fees and for providing any and all documents required by customs in your country. If you refuse to pay those taxes, the package will be sent back to us. We will then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us.